PepTool FAQ
Does PepTool operate differently in Windows and Macintosh
environments?
All our software is cross platform compatible. This means that the programs
operate with the same look and feel, whether being run on either a PC or
Mac.
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What should I do when an error message appears on my
screen?
Click on the Save Report button to save the error report. Enter a full path for
the directory to which you would like to save the file. For example
C:\error.txt. Email the error report to biotools-support@poker-academy.com as a file
attachment.
How do I contact BioTools for technical information?
Our technical support staff are available 9:00 am to 5:00 pm Monday to Friday
(MST) at 780.423.1133 or via e-mail at support@biotools.com
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Do I have to install the demo on my hard drive to
access the program?
Yes, the demo must be installed onto your hard drive. To avoid any potential
system errors while running the demo after installation, please remove the CD
from the drive.
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During installation of the demo, do I have to use the
default directories?
No, you may change the destination directory. However, in some versions of our
demos, you cannot install to a directory which contains a space or '&' in
the name.
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How do I increase the number of network users?
Call a BioTools Sales Representative with the new, additional users you wish to
add to your network installation. BTI will issue you with a new key to reflect
the total number of concurrent network users. You will be invoiced for the
additional users. A sales representative may be reached at
biotools-support@poker-academy.com or by
telephone at 780.423.1133.
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How do I transfer information from GeneTool to
PepTool?
If you have a copy of PepTool on your computer, GeneTool is capable of
transferring translated sequences or the results from remote BLAST protein
searches to PepTool. Choose Sequence Editor, select Analyze and then the
Translate option. Selecting Transfer will bring you into PepTool, for protein
sequence analysis.
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When I do an Alignment on long sequences, PepTool
crashes or locks up my computer.
The sequences you are aligning requires more memory than is available to
PepTool. It is recommended that you save your work before aligning long
sequences.
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I am trying to run PepTool but it fails to install.
On a Macintosh, you must have a folder called "System Folder" located
at the top level of your primary hard disk to install PepTool. If your
system folder is called something else or has been moved, create a folder
called "System Folder" on your hard disk If you have downloaded
the PepTool demo but the file is called demo.cgi, rename the file to
PepTool-Demo1.exe on Windows, PepTool-Demo1.sea.hqx on Mac, or
PepTool-Demo1.tar.Z on UNIX.
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What types of printers are compatible with PepTool?
PepTool has no special requirements of printers under Windows and UNIX.
On PowerMacs, PepTool does not support printing to non-postscript printers.
However, a free software postscript renderer called Ghostscript can be
used to print postscript files for many types of printers. See the
Ghostscript page for more
information about Ghostscript and supported printers. To print to a local
printer you then:
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Is it possible to run PepTool as a client on a PowerMac
with a network license?
Our license administration software does not support PowerMac clients directly.
However, if you have a Solaris or Irix server and you run a program
called MacX (from Apple), you may run 'virtual' clients on a Mac. The program
will run on the UNIX server, but can appear as if it is running on the
Mac. You may also run the Windows version of PepTool as a network client
on a Mac using a Windows emulator like Virtual PC.